Refund Policy

Last updated: January 1, 2026

General

Refund eligibility depends on the service and the stage reached. The terms in your service agreement take priority over this summary.

Visa decisions are made by authorities. Service fees for work already performed are generally non-refundable, regardless of the final outcome.

Language course fees may be refundable in part if you withdraw before classes begin. Contact us for details.

Email us with your name, service and reason. We will respond within a reasonable time.